1. DEFINITIONS
In these General Terms and Conditions, unless otherwise stated in the article, the following terms are understood to mean:
The definitions may be used in both singular and plural form without loss of meaning.
2. APPLICATION
2.1 These General Terms and Conditions apply to all Reservations and Agreements concerning the Accommodations rented out by My Rental Dream.
2.2 Agreements made that deviate from the General Terms and Conditions are only valid if agreed upon in Writing by the Tenant and My Rental Dream.
3. RESERVATIONS
3.1 Reservations can be made directly via the website https://www.myrentaldream.nl/ or by email at info@myrentaldream.com. Telephone reservations are not possible.
3.2 My Rental Dream reserves the right not to process Reservations made by individuals under 21 years of age.
3.3 My Rental Dream reserves the right to refuse Reservations without providing reasons or to impose additional conditions.
3.4 After the Tenant has made a Reservation, they will receive a reservation confirmation along with the accompanying invoice. The Tenant must check this immediately upon receipt for accuracy and report any inaccuracies to My Rental Dream without delay. The Tenant remains responsible for any inaccuracies in a Reservation.
3.5 If the Tenant does not receive a reservation confirmation with the accompanying invoice within five days after making the Reservation, the Tenant must contact My Rental Dream. In the absence of a reservation confirmation/invoice, no claim can be made on the Reservation.
3.6 An Agreement is concluded between the Tenant and My Rental Dream at the moment the Tenant makes a Reservation and My Rental Dream has confirmed the Reservation to the Tenant.
3.7 My Rental Dream informs the Tenant that the Reservation made is legally binding. A right of withdrawal (the so-called 14-day reflection period) does not apply to the Agreement concluded with My Rental Dream.
4. PRICES
4.1 The Tenant owes My Rental Dream the agreed Rental Price and Additional Costs as stated in the confirmation and invoice of the Reservation.
4.2 The Tenant can no longer use other discounts and/or special offers once the confirmation of the Reservation with accompanying invoice has been sent by My Rental Dream.
4.3 All prices on the website include VAT, where applicable, unless stated otherwise.
4.4 My Rental Dream has the right to implement price increases resulting from interim changes in legal regulations (including, but not limited to, VAT rates, tourist tax, and levies) and charge these costs to the Tenant.
5. CANCELLATION OR AMENDMENT OF THE AGREEMENT
5.1 A Reservation can be canceled free of charge up to 30 days before Arrival.
After that, the cancellation fees are as follows:
5.2 After cancellation, the Tenant will receive a cancellation confirmation detailing the costs of the cancellation.
5.3 In the event of a "No Show," the Reservation will be canceled, and the Tenant will not be entitled to a refund.
5.4 Changes to a Reservation are only possible based on availability and in agreement with My Rental Dream. The new Travel Sum will be settled with the old Travel Sum, and the Tenant will receive an additional (credit) note.
5.5 If My Rental Dream is required to make a change to the Tenant's Reservation due to circumstances, such as the period of stay or the type and/or location of the Accommodation, My Rental Dream may offer the Tenant a suitable alternative.
6. SUBSTITUTION
6.1 The Tenant is not permitted to transfer the Accommodation to others, under any circumstances, unless agreed upon in advance in Writing with My Rental Dream.
6.2 If the Tenant and My Rental Dream have agreed in Writing to a substitution as mentioned in section 6.1, the Tenant remains jointly and severally liable with the substitute for the payment of the remaining portion of the Travel Sum.
7. OVERBOOKING
7.1 In the event of an overbooking by My Rental Dream, the Tenant will be informed as soon as possible.
7.2 My Rental Dream will offer the Tenant a suitable alternative Accommodation that is at least equivalent in type and price class. If no suitable alternative is available, the Tenant is entitled to a full refund of the Travel Sum.
7.3 My Rental Dream is not liable for any damage resulting from an overbooking.
8. DEPOSIT
8.1 My Rental Dream is entitled, upon first request, to require a Deposit. The Tenant must cooperate and provide this Deposit as requested.
9. PAYMENTS
9.1 The Tenant is required to pay the Travel Sum immediately upon making a Reservation.
9.2 If upon Arrival it appears that the Travel Sum has not yet been (fully) credited to the My Rental Dream bank account, the Tenant must still pay the (remaining) amount before gaining access to the Accommodation. Should it later be established that payment was made but had not yet been credited by Arrival, a refund will take place afterward.
9.3 The Tenant is in default immediately after the payment deadline has expired. If payment is not made on time, My Rental Dream is entitled to terminate the Agreement. The Tenant will be liable for all costs and damages incurred by My Rental Dream as a result. My Rental Dream reserves the right to charge the full Travel Sum to the Tenant.
10. ARRIVAL AND DEPARTURE
10.1 The check-in and check-out times are stated in the reservation confirmation.
10.2 The Tenant can extend the Agreement with My Rental Dream for an additional fee, subject to availability and if My Rental Dream agrees in Writing. My Rental Dream may allocate a different Accommodation for this purpose. The additional fee will be confirmed to the Tenant and must be paid immediately.
10.3 If the Tenant arrives late and/or departs early, the full Travel Sum for the entire Reservation remains payable.
10.4 The Tenant must inform My Rental Dream in advance if they arrive later than the check-in time stated for the Accommodation.
11. ACCESS
11.1 Access to the Accommodation is granted exclusively through the keys, access cards, codes, or other means provided by My Rental Dream, as stated in the reservation confirmation.
11.2 In case of loss of keys or other access means, the Tenant is liable for the replacement and/or repair costs of the security.
11.3 The Tenant must handle the provided access means carefully and ensure that unauthorized third parties do not gain access to the Accommodation.
12. REGULATIONS
12.1 The Tenant is required to behave as a good tenant concerning the Accommodation and Facilities.
12.2 The Tenant must also adhere to the rules established by My Rental Dream, including the House Rules.
12.3 The Accommodation may only be occupied by the maximum number of persons stated on the My Rental Dream website, excluding children up to and including one year of age.
12.4 In the event of a violation of the rules in these General Terms and Conditions or the House Rules, My Rental Dream and management have the right to remove the Tenant immediately, without refunding any part of the Travel Sum.
12.5 If My Rental Dream has serious grounds to suspect that the Accommodation is being used contrary to the law and/or public order and/or morality, management has the right to access the Accommodation.
13. PETS
13.1 Pets are only allowed if expressly indicated and if they are specified at the time of making the Reservation. Adding a pet to an existing Reservation is only possible based on availability.
13.2 The Tenant is always liable for any damage or nuisance caused by the pet to the Accommodation or the premises.
13.3 Animals that may pose any danger to the environment are not allowed.
14. USE OF ACCOMMODATION; INVENTORY
14.1 The Tenant is jointly and severally liable for orderly behavior in and around the Accommodation.
14.2 The Tenant is jointly and severally liable for damage due to breakage, loss, or damage to the Inventory and/or Accommodation. Any damage must be reported immediately to My Rental Dream and/or management and paid for on the spot. If the Tenant can demonstrate that the damage is not their fault, the above does not apply.
14.3 Facilities, such as the infinity pool, may only be used under the conditions stated on the posted warning signs. Children may only use the swimming pool under the supervision or guidance of an adult.
15. ENVIRONMENTAL AWARENESS AND SUSTAINABILITY
15.1 The Tenant is expected to behave in an environmentally conscious manner during their stay in the Accommodation. This includes:
15.2 The Tenant is required to deposit waste in the designated containers and must not leave waste in or around the Accommodation.
16. FORCE MAJEURE AND LIABILITY
16.1 Force majeure on the part of My Rental Dream exists if My Rental Dream is wholly or partially prevented from fulfilling the Agreement due to circumstances beyond its control, including but not limited to war threats, staff strikes, blockades, fire, floods, epidemics, and other events.
16.2 If My Rental Dream is temporarily or permanently unable to fulfill the Agreement due to force majeure, My Rental Dream may propose a modification to the Agreement. My Rental Dream will not be obliged to compensate any costs and/or damages to the Tenant.
16.3 The Tenant is not obliged to accept the proposed modification. If the Tenant rejects it, they must inform My Rental Dream within 14 days of receiving the proposal. My Rental Dream is then entitled to terminate the Agreement immediately, and the Tenant is entitled to a refund of (the already paid part of) the Travel Sum.
16.4 My Rental Dream is not liable for theft, loss, or damage of or to personal property of any kind during or as a result of the stay and use of the Accommodation, unless caused by intent or gross negligence by My Rental Dream or its employees.
16.5 My Rental Dream is not liable for accidents, injuries, or fatalities in or around the Accommodation, including but not limited to the use of available Facilities.
17. DAMAGE CAUSED BY THIRD PARTIES
17.1 My Rental Dream is not liable for damage or inconvenience caused by other tenants, neighbors, or third parties in the vicinity of the Accommodation.
17.2 If damage to the rented Accommodation occurs due to actions by third parties, the Tenant must report this to My Rental Dream as soon as possible.
18. COMPLAINTS
18.1 The Tenant must report any complaints arising during the stay to My Rental Dream as soon as possible so that a suitable solution can be sought.
18.2 If the Tenant no longer stays in the Accommodation or if the complaint has not been satisfactorily resolved, the Tenant may submit the complaint by email to info@myrentaldream.com, stating the last name of the main booker, the email address used for the booking, phone number, reservation number, date of the complaint, description of the complaint, and the expected resolution.
18.3 The complaint must be submitted within one month after departure.
18.4 My Rental Dream will respond to the complaint in writing within 7 days of receipt with a proposed solution. If a longer period is required, the Tenant will be informed of this.
19. SPECIFIC EXCLUSIONS
19.1 It is forbidden to organize events, parties, or commercial activities in the Accommodation without written permission from My Rental Dream.
19.2 Causing a nuisance, including but not limited to noise, damage to property of My Rental Dream or third parties, or violating local laws and regulations, will lead to the immediate termination of the Agreement without any refund.
19.3 The Tenant must comply with specific conditions applicable to the Accommodation they have booked. These conditions may include additional restrictions such as smoking bans, limitations on the number of persons, or pet policies.
20. PREMIUM SERVICES
20.1 Premium Services, for which My Rental Dream offers an information package, are not performed or booked by My Rental Dream itself. These services are booked directly with external parties. The information package provided by My Rental Dream contains only general information about the service and the contact details or website of the external provider.
20.2 My Rental Dream assumes no responsibility or liability for any events or circumstances arising from participation in or use of Premium Services. This includes, but is not limited to, incidents such as theft, accidents, personal injury, property damage, delays or cancellations.
20.3 It is the Customer's responsibility to carefully review and agree to all terms, conditions, liability provisions and rules of the applicable third party service provider prior to making a booking. Any questions, complaints or claims regarding Premium Services should be directed directly to the third party provider.
20.4 My Rental Dream offers the information packages as a service to its customers. My Rental Dream does not guarantee the completeness, accuracy or timeliness of the information provided. Customers should perform additional verifications independently.
20.5 By using the Premium Services and related information packages the customer fully indemnifies My Rental Dream from any liability, damage claims or legal action arising from the use of these services.
21. APPLICABLE LAW
21.1 Only Dutch law applies to the Agreement between the Tenant and My Rental Dream. Disputes regarding the Agreement can only be submitted to the competent court where My Rental Dream is established.
22. INSURANCE
22.1 My Rental Dream advises Tenants to take out travel and cancellation insurance to cover unforeseen circumstances that may lead to the cancellation or interruption of the stay.
22.2 The Tenant's liability for damage to the Accommodation or the Inventory cannot be covered by My Rental Dream. It is the Tenant's responsibility to insure this, for example, through liability insurance.
23. TRAVEL DOCUMENTS
23.1 The Tenant is responsible for possessing valid travel documents. My Rental Dream accepts no liability for consequences arising from the failure to possess the correct travel and/or medical documents and/or mandatory vaccination certificates at that time.
24. PRIVACY
24.1 By accepting the General Terms and Conditions, the Tenant grants permission to My Rental Dream to record personal data in its reservation system and to share it, in compliance with the General Data Protection Regulation (GDPR). More information can be found in our privacy statement.
24.2 At the Tenant's request, My Rental Dream will correct, supplement, delete, or block the Tenant's data if, for example, the data is factually incorrect. This may result in the Tenant being unable to use (a part of) our services.
25. GUARANTEE OF INFORMATION
25.1 My Rental Dream strives to provide all information on its website and in its communications as completely and accurately as possible.
25.2 Obvious errors, including but not limited to price or typographical errors, are not binding on My Rental Dream. Tenants cannot derive any rights from incorrect information.
25.3 My Rental Dream will send its correspondence digitally unless this is not possible for any reason.
26. FINAL PROVISIONS
26.1 If any provision of these General Terms and Conditions is declared invalid or unenforceable, the remaining provisions will remain in full force and effect.
26.2 My Rental Dream reserves the right to amend these General Terms and Conditions. The Tenant is deemed to accept the amended terms unless the Tenant submits a written objection within 14 days of being notified of the amendments.
26.3 The amended terms will take effect from the moment they are communicated in Writing to the Tenant and/or published on the Website.
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